Terms & Conditions of Hire By accepting delivery, you are accepting the following Terms & Conditions: 1. Our voicemail is not always monitored. If you cannot get through by phone, please reply to your confirmation email and we will get back to you. 2. Unless agreed prior, the following Hazardous and Special Wastes cannot be accepted without prior agreement and may incur an additional charge. This includes, but is not limited to: Plasterboard, Asbestos – Batteries, Including Lithium-Ion Rechargeable Batteries & Vapes – Clinical Waste – Corrosive Substances – Creosote / Creosote Treated Products (Telegraph Poles, Railway Sleepers) – Expanding Foam Aerosol – Faeces (Animal Or Human) – Fire Extinguishers – Fluorescent Tube Lighting – Food Waste – Freezers – Fridges – Froth Pak – Japanese Knotweed – Liquids – Mattresses – Nappies – Oily Wastes – Oversize Concrete – Paint – PC Monitors – Laptops – Waste Upholstered Domestic Seating Containing POPs (See Clause 3 Below) – Printers – Pressurised Containers – Ragwort – Rubber Tracks – Televisions – Tree Stumps, Roots & Root Balls – Tyres – Discarded COSHH (Control Of Substances Hazardous To Health) Containers With Hazard Labels - Astroturf/Faux Grass – Farm Plastic – Roofing Felt – Fire or Flood Damaged Waste – Laminate/Vinyl Flooring – Rubber Matting/Tiles/Chips – Textiles including Carpets & Underlay – Polystyrene. 3. Unless agreed prior, waste upholstered domestic seating contain POPs (Persistent Organic Pollutants) and as such, must not be mixed with general waste. These items must be kept separate from general waste by either bagging small items separately within a skip for an additional charge, or large items being collected separately. The list includes but is not limited to: Carpets/Underlay, armchairs – Bean Bags – Futons – Floor & Sofa Cushions – Office Chairs – Kitchen & Dining Chairs – Sofas & Sofa Beds – Stools & Foot Stools – Car Seats – Highchairs – Pet Beds. 4. Asbestos can only be disposed of with prior notification and authority from the Environment Agency. Asbestos placed with general waste contaminates the entire load and will be rejected and all costs incurred will be passed on to the Hirer. 5. WEEE (Waste Electronic and Electrical Equipment) may incur additional charges, without prior agreement. 6. The Hirer is responsible for all materials placed in the skip and retains ownership of the waste until paid for in full. 7. Skips will not be collected until all invoices are settled, rental charges may accrue if invoices are not settled before the hire period given ends. 8. Whilst AM or PM requests are noted on our system, this is not a guaranteed time slot. 9. Unfortunately, we cannot guarantee an accurate ETA for any skip deliveries or collections. 10. We will aim to collect skips ASAP from the collection request, however during busier periods we sometimes experience delays, please give us as much notice as possible. We cannot guarantee a specific collection date. 11. Placement of skips on council land is prohibited without prior agreement and payment of the applicable charge. 12. Wasted Journeys for any reason will incur a charge of minimum £100+vat depending on the driver’s distance travelled to and from site. 13. We cannot be held liable for any jobs where access is too tight to deliver/collect a skip. Wasted journey charges will apply. 14. We cannot be held responsible for gaining access to site if there is nobody to assist, i.e unlocking locks or opening gates. An attempt will be made, if given prior notice, but this is never a guarantee. 15. We cannot be held liable for incorrect placement/positioning of a skip if nobody is on site to instruct the driver. We can reposition the skip for a charge. Although we can take placement/positioning notes at the time of booking, we cannot be held liable if nobody is on site at the time of delivery. 16. LEVEL LOADS ONLY. Boards or other materials cannot be used to increase the size of the container. Overloaded skips are dangerous loads and cannot be transported on the Public Highway under the Road Traffic Act 1988. Skips have to be level and ready to collect BEFORE the driver arrives to site or a wasted journey WILL apply. Furthermore, the driver will not sit and wait on site whilst the hirer levels the skip, due to limited driving hours. 17. It is illegal to burn waste. Strictly no fires in skips. The Hirer is responsible for any damage caused because of a fire and will be liable for the cost of a replacement skip. Fire weakens the steel and would, therefore render the skip unsafe for future hire. Ash residue, incinerator bottom ash or any residue from burning waste is hazardous material and must be removed by a licensed hazardous waste carrier. 18. GroundTech UK Ltd will apply to the appropriate authority for permits to place a skip on the Public Highway. The provision and maintenance of warning signs and/or lights is by law the responsibility of the Hirer. 19. For a WAIT & LOAD skip hire service, waiting time charges will be incurred if the driver is kept on site longer than 30 minutes to Deliver, Exchange, Collect or complete a Wait & Load. 20. It is the Hirer's responsibility to protect property from potential damage. Damage may still occur to driveways if the weight placed in the skip is greater than the foundations can bear, which is at the Hirer's own risk. GroundTech UK Ltd is not liable for any damage caused by the weight placed in a skip. 21. GroundTech UK Ltd accepts no responsibility for damage caused to property or services above or below the ground following a customer's request to call our vehicle off the Public Highway on to their private property. It is the Hirer's responsibility to protect low cables, manhole covers, flower-pots, overhanging trees and anything else in the path of the HGV called on site to deliver/collect a skip or roll on off. 22. GroundTech UK Ltd are not liable for any damage caused to driveways, walls/fences etc if invited onto property to collect or deliver a skip. In the unlikely event that damage is caused to your property, please report this in writing to feedback@groundtechuk.co.uk within 48 hours of the incident and we will pass this onto the relevant party, as the skip drivers are not directly employed by Groundtech UK. 23. The Hirer is responsible for damage or loss, including theft, incurred to skips on hire. This includes bending/breaking caused by lifting with plant, graffiti, or damage caused through moving the skip. A Cleaning Charge will be applied to skips that need cleaning before re-hire. 24. Card details are only stored during the hire period to cover to any excess charges the hirer may be liable for. 25. Skips must not be re-positioned after delivery as this can increase the risk of damage when removing the skip (If it is placed too close to a building or wall, for example). 26. Customers are prohibited from assisting the driver for Health and Safety reasons. The same principle applies with drivers being prohibited to remove and/or add waste into a skip on ANY site. 27. Cancelled orders will incur a minimum £10 administrative charge if a refund is made.